Privacy Policy

Our Privacy Policy ( as at 22nd February 2019 )

Programmer Pty Ltd is committed to protecting your privacy. Our privacy policy applies to anyone who visits the website www.programmer.com.au or any of this website’s sub-domains. This policy describes how Programmer Pty Ltd ("Programmer") collects, uses and shares the personal information you provide to us. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through products and services by Programmer shall be limited to the purpose of providing the products and services for which you have contracted with Programmer. If there are any questions regarding our privacy policy or the practices of our websites, you may contact us at the email address privacy@programmer.com.au ( including the word "programmer" in the title ) or the mail address mentioned below.

What Information do we collect ?

Possible information collected may include your full name, email address, phone number, organisation address, billing address, IP address, and other information collected through custom fields, if any. Also header information sent from your browser, such as the size of your monitor screen and type of browser and the time of accessing our websites and the type of access protocol. We do not directly collect your credit card or banking account details as that information is collected by our third party collection service, stripe.com and not passed to us.

How do we use this information ?

To provide customer service, to complete your transactions, and to periodically contact you for transactional purposes. We may also use your information for our taxation reporting.

Who else may access this information ?

Only the authorised personnel of Programmer who may access your information for the purposes discussed in this policy, and our third party vendor for payment transactions may also have access to your information (listed at www.stripe.com ). Vendors of this third party may also have access to your information.

Do we use Cookies ?

Yes. We also may collect log files for performance monitoring. This includes information relating to website usage, analytics services (such as Google and Visual Website Optimiser), and IP information for performance monitoring.

How can you exercise your rights as a data subject ?

Most rights can be exercised by contacting us by email at privacy@programmer.com.au ( including the word "programmer" in the title ). Requests such as the portability or otherwise of your data may be emailed to support@programmer.com.au How will we keep you informed of changes to this Policy? ?Every now and then we review this policy and will notify you of changes by email or through updates to this website.

On what basis do we collect your information ?

In most cases, we collect your information on the basis of your desire to use a particular service from us. Therefore, our processing in many cases occurs on the basis of your consent. However, in addition to collection of your information on the basis of consent, there are other bases on which we may collect or process your information. These are as follows: We collect and also store your personal data as part of our legal obligation for business accounting and tax purposes such as in relation to record-keeping, compliance, disputes, and filings. We will occasionally send you product updates where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non- intrusive and is processed on the grounds of legitimate interests. On the basis of your opt-in, we will send you updates related to events, webinars, blogs and other marketing and promotional activities where we have assessed that it is beneficial to you as a customer and in our interests.

What do we use your information for ?

The information we collect from you may be used in one of the following ways: To improve customer service ?In the context of customer support your information helps us to more effectively respond to your customer service requests. To process transactions ?Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested and payment through the third party stripe.com. To send periodic emails ?The email address you provide in the application, may be used to send you information and updates pertaining to your usage, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information ?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use secure servers using Transport Layer Security ("TLS") and do not collect or access your credit card or backing account information, which is processed directly with the third party stripe.com. If you have any questions about the security of your personal information, you can contact us at privacy@programmer.com.au. Personal data that we do collect is stored on servers provided by linode.com located within the United States. Linode implements and maintains industry- leading security standards. You can read more about Linode and its security features on their www.linode.com.

Do we use cookies and other tracking technologies ? What are Cookies? Cookies are small files that a website transfers to your computer?s hard drive through your Web browser (if allowed by your browser ) that enables the web servers to recognise your browser and capture and remember certain information. What do we use Cookies for? Programmer Pty Ltd and its partners use cookies or similar technologies to analyze trends, administer the website, track users? movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Analytics services we use for these purposes are those provided by Google and Visual Website Optimizer. Log files. Our web servers gather certain information automatically. This information may include your Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring and exit web pages, the files viewed on our site, your operating system type, date and time stamp, and clickstream data to analyse trends to administer the site. We may also use your IP address for application performance monitoring and for blocking anomalous usage. Behavioral Targeting. We do not partner with any third party to either display advertising on our website or to manage our advertising on other sites.

Do we share any information to outside parties ?

We do not sell, trade, or otherwise transfer to outside parties your personal information. We will share your personal information with third parties only in the ways that are described in this privacy policy. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.?We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service or processing your payment. These companies are authorised to use your personal information only as necessary to provide these services to us. Third parties used by Programmer Pty Ltd are stripe.com. In addition, your merchant may have also enlisted third party service providers to help serve you.

User Access and Choice

Upon request Programmer Pty Ltd will provide you with information about whether we hold any of your personal information. You may access, correct, request deletion of your personal information, or withdraw provided consent by logging in to your account or by contacting us at privacy@programmer.com.au. Some rights such as rectification and the correction of your data can be exercised through your account?s self-service portal. Data Retention?We will retain your information as needed to provide you your services. Once your relationship with Programmer Pty Ltd is terminated, we will delete any of your personal confidential information we hold within a period of 120 days from date of termination. Even if you close your account with Programmer Pty Ltd, we will still retain and use your information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify your account in our database as "deleted" or "closed". ?When you register for an account, we will use your name and email address which you have opted-in to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@programmer.com.au. ?Upon request, we will endeavour to provide you with a complete copy of your personal data held or processed by us in a structured, commonly accepted, and machine-readable format. We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

Third party links

Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our www.programmer.com.au/terms

Your Consent

By using our site, you consent to our online programmer.com.au/privacy

Changes to our Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

If there are any questions regarding this privacy policy, the practices of this website or your dealings with this website, you may contact us at:

Programmer Pty Ltd. 36 Tasman Highway, St Helens, Tasmania, 7216 Australia